Konnecta Privacy Policy

Konnecta (“we”, “our”, “us”) is a digital platform that connects users with independent service providers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Konnecta mobile applications and related services.

By using Konnecta, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide

• Name, phone number, email address
• Profile details
• Identification or verification information (for service providers)
• Payment-related information (processed securely by third-party providers)
• Communications with support

b) Information Collected Automatically

• Device information (device type, operating system)
• App usage data
• Location data (when location services are enabled)
• Log and diagnostic data

c) Location Information

Konnecta may collect location data to enable core platform features such as:

• Matching requests with nearby service providers
• Navigation and routing
• Safety and support services

Location data is collected only when required for service functionality and in accordance with your device settings.

2. How We Use Information

• Provide and operate the Konnecta platform
• Connect users with service providers
• Improve app performance and features
• Facilitate payments and transactions
• Provide customer support
• Enhance safety, security, and fraud prevention
• Comply with legal and regulatory requirements

3. Sharing of Information

• Between users and service providers to facilitate services
• With third-party service providers supporting app functionality
• When required by law or legal process
• To protect the rights, safety, and integrity of users and the platform

We do not sell personal data.

4. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal, regulatory, and operational requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse.

However, no system is completely secure, and users should take appropriate steps to protect their accounts.

6. User Choices and Rights

• Access your personal data
• Request correction or deletion
• Withdraw consent where applicable
• Manage permissions through your device settings

You may contact us to exercise these rights.

7. Children’s Privacy

Konnecta services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Third-Party Services

The Konnecta app may integrate with third-party services. We are not responsible for the privacy practices of third parties, and we encourage users to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by a revised effective date and made available through the app or associated channels.

Continued use of Konnecta after changes indicates acceptance of the updated policy.

10. Contact Us